The information we collect and how we collect it:
When you use our website or any of our other services we may collect personal information about you. The type of personal information we collect will vary depending on the services you are using.
We need to collect your details in order to contract with you for the contractual purchasing and sale of products through our website. We need basic details in order to make payment and transfer funds to the correct bank accounts and postal address. In order to ensure that we are fulfilling our legitimate business interests and satisfying your requirements we may also need to contact you on periodic basis to help us review or improve our services to you the customer. Legally, it is mandatory to keep financial records for seven years in order to meet the requirements of tax department.
We may collect:
How we use your information:
To improve our services -
We may use your personal information to help us understand how people are using our website and services so that we may improve them. Additionally, if you have provided your consent for us to do so, we may contact you by email, online, or via the phone to ask you for feedback on your experience of using our website and services. We keep this information for a maximum of 3 years.
To fulfill an order you have placed -
If you place an order through our website, we will collect your personal information. We will also use your personal information to track the progress of the order you have placed. We keep your bank account details for 48 hours after you have placed your order. We keep other personal information for a maximum of 12 months. To help you with a customer services enquiry - If you contact our customer services team, we will use your personal information to communicate with you and help sort out your enquiry. We keep this information for a maximum of 12 months.
To tell you about our products and any special offers that may be of interest -
When you provide us with your personal information we may ask your consent to use it to send you additional information on other products and special offers that may be of interest. Unless you tell us otherwise, you are agreeing that we can use it for these purposes. We keep this information for a maximum of 3 years.